PLDT rolls out digital resolution for buyer issues

PLDT, Inc. stated it now has a digital assist resolution that enables prospects to report service points with out having to name the hotline, queue in bodily shops, or await a response on social media.

That is “according to our dedication to enhancing our buyer expertise,” the corporate stated in an e-mailed assertion on Tuesday.

PLDT’s home based business added greater than 401,000 internet fiber subscribers within the first half of the 12 months, rising the general variety of fixed broadband subscribers to three.2 million.

“With only a few clicks, prospects can simply inquire about their payments, request for after-sales assist, file complaints, or report service points by this easy-to-understand characteristic of PLDT Residence’s Assist web site,” the corporate stated.

Clients additionally obtain a confirmation e-mail and common standing updates.

The purpose is to offer prospects with “quicker, simpler, and extra handy methods to get assist for his or her issues,” in accordance with the corporate.

“That is a part of our dedication to raise the standard of service that we ship to our prospects by expertise and innovation,” it added.

Clients might go to https://pldthome.com/assist for his or her issues.

PLDT stated residence broadband use remained strong within the first half of the 12 months with prospects sustaining the hybrid mannequin of labor and study-from-home setups.

“Fiber-only service revenues grew 62% or P8.9 billion to P23.2 billion for the first half of 2022, driving whole residence service revenues to P28.1 billion, up 24% or P5.4 billion 12 months on 12 months for the first half of the 12 months,” the corporate stated in an announcement.

Fiber-only revenues accounted for 82% of whole residence revenues, up from 63% a 12 months earlier.

Hastings Holdings, Inc., a unit of PLDT Beneficial Belief Fund subsidiary MediaQuest Holdings, Inc., has a majority stake in BusinessWorld by the Philippine Star Group, which it controls. — Arjay L. Balinbin

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